This privacy notice explains how your personal data will be collected, used and protected as part of this pilot project to understand resident interest in home retrofit opportunities in the Barking & Dagenham area.
1. Who we are
This project is being run collaboratively by:
- Rainmaking Innovation Ltd (“Rainmaking”) - Joint Data Controller
- Thames Freeport - Joint Data Controller
- Energiesprong UK - Data Processor
Rainmaking and Thames Freeport act as joint data controllers, which means we jointly determine how and why your personal data is used. Ernergiesprong UK acts as data processors and may handle data on our behalf.
If you have any questions about this privacy notice or how your data is handled, you can contact us at:
Maxine Ntambwe
Rainmaking Innovation Europe Limited
Email: maxine@rainmaking.io
2. What information we collect
When you submit your details through this form, we collect:
- Your name
- Your address and postcode
- Your contact details (email and/or phone)
- Any other information you choose to share about your home or interest in retrofit opportunities
Why we collect your information
We use your information to:
- Understand resident interest in potential home retrofit upgrades
- Contact you about future opportunities to participate in the programme or receive updates
- Analyse responses to help design better services and engagement approaches
We will not use your data for marketing unrelated to this project or share it with third parties beyond the project partners listed above.
3. Legal basis for processing
We process your personal data under the following lawful bases:
- Consent: When you submit the form or sign up for updates
- Legitimate Interests: To analyse engagement and improve services and engagement approaches
You may withdraw your consent at any time by contacting us at maxine@rainmaking.io
4. Data rights and transfers
All storage, use, and transmission of personal information relating to an individual or company is subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
You have the right to access the personal data we hold about you. We will provide a copy of this data free of charge upon request. Further requests may be subject to a reasonable fee only if they are manifestly unfounded or excessive. To make a request, please contact maxine@rainmaking.io The data we collect from you may be transferred to, and stored at, destinations outside the UK, including the United States. This includes services we use to operate the website or process form submissions, such as Webflow and Google (for email or spreadsheet processing). These transfers are necessary for the operation of our website and the processing of your requests.
Both Webflow and Google have legal agreements in place, such as Standard Contractual Clauses, to ensure that your personal data is adequately protected in accordance with UK GDPR.
While we take all reasonable measures to protect your personal data, no method of transmission over the internet is completely secure. By submitting your data, you acknowledge that there is some risk during transmission. Once we have received your information, we apply strict procedures and security measures to prevent unauthorised access, loss, or misuse.
5. Who can see your data
Your information may be shared securely between:
- Rainmaking
- Thames Freeport
- Energiesprong UK
- London Borough of Barking & Dagenham (council)
Only for the purposes described in this notice. We do not sell or share your data with any other third parties.
6. How long we keep your data
We will retain your data only for as long as necessary to complete this pilot and any related engagement, and no longer than two years. After which it will be securely deleted.
Your rights
You have the right to:
- Request access to the personal data we hold about you
- Ask us to correct, delete, or restrict how we use it
- Withdraw your consent at any time
- Request a copy of your data in a portable format
To exercise these rights, please contact: maxine@rainmaking.io
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been mishandled.
7. How your data is protected
We take appropriate technical and organisational measures to keep your data secure and prevent unauthorised access, loss, or misuse.
While we use strict security procedures, the transmission of information over the internet is never completely secure. By submitting your data, you acknowledge that it is transmitted at your own risk.
IP addresses and cookies
We use Plausible Analytics to understand how visitors use our website and to improve our services. Plausible is a privacy-focused, cookieless analytics tool that does not collect personal data such as names, emails, or IP addresses.
The data collected is aggregated and anonymous, including information such as:
- Pages visited
- Time spent on the website
- Referring sites
No cookies are stored on your device, and no personal information is shared with third parties. Using Plausible helps us monitor website performance and engagement without tracking individual users.
For more information about Plausible Analytics and their privacy practices, please visit: https://plausible.io/privacy
8. Third parties and your information
We may disclose your personal data to:
- Members of our corporate group, including subsidiaries and holding companies, for the purposes described in this privacy notice
- Partners working with us on sustainability initiatives, only if you have given your consent
- Our service providers (for example, website developers), where necessary to provide our services
In the future, it may be necessary to share personal data with:
- Energy companies, to help plan or implement energy infrastructure projects
- Contractors delivering work as part of the project
- London Borough of Barking & Dagenham (Council), to identify which properties are in their stock/they own and manage
We will only share your data with these parties if it is necessary for the project and with your consent where required.
We do not sell, rent, or share your personal data for marketing purposes.
9. Right to be forgotten
You may ask us to delete data at any time by contacting maxine@rainmaking,io.
10. Changes to our privacy policy
Any changes we may make to our privacy policy will be posted on this page.
11. Contact
If you have any questions, comments or requests regarding this privacy policy you should address them to Maxine Ntambwe, Rainmaking Innovation Europe Limited via email at maxine@rainmaking.io